Customer Service, management and supervision are costly.
When security companies are owned by private equity groups or other financial institutions, the goal is to drive profits in order to sell the company for the most money. There is a common formula for this type of rollup. Eliminating customer service, management and supervision provide an immediate increase the profitability. The effect of this trick takes time to affect the security company’s sales. Most security clients don’t like to switch companies quickly. So, they give the security company several chances or may not even realize there is a drop in service for a little while. The security conglomerate is betting on this because they can exit and sell their company for profit before too many security clients realize what’s going on. Arrow Security makes Customer Service a priority.